Refund policy

Every SLOP SHOP item is printed or embroidered to order. Nothing is pre-made and nothing is restocked, so our returns work a little differently than a standard retail store.

 

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

 

If your order arrives damaged, defective, or printed incorrectly, we will replace it free or refund you in full. Email us within 30 days of delivery with your order number and a photo of the problem. You do not need to ship anything back.

 

WRONG SIZE OR CHANGE OF MIND

 

Because every item is made to order, we cannot accept returns for sizing or change of mind. Please check the size details on the product page before ordering. If you are between sizes and unsure, email us first and we will help you pick.

 

LOST OR UNDELIVERED ORDERS

 

If tracking shows delivered but the package is not there, contact us within 30 days and we will work with the carrier to resolve it. If an order is returned to sender because of an incorrect address, we can reship it once the shipping cost is covered.

 

CHANGES AND CANCELLATIONS

 

Orders move into production quickly. Email us within 12 hours of placing your order and we will change or cancel it if production has not started.

 

REFUNDS

 

Approved refunds are issued to your original payment method within 5 to 10 business days.

 

QUESTIONS

 

Email beestonwilder@gmail.com with your order number and we will get back to you.